Macquarie clients will enjoy a better card activation experience with a fast, simple process that boosts awareness of card changes and empowers seamless self-service.
Macquarie digitised card details in-app, allowing clients to securely access their credentials without needing the physical card, enhancing convenience and cardholder security.
Telstra launched an in-app Speed Test to help users understand their network performance and guide them to tailored troubleshooting, reducing strain on support teams.
Telstra launched a Connected Devices dashboard to help users monitor signal strength, run speed tests, and troubleshoot issues across their home network.
Telstra introduced a digital assistant in the My Telstra app using NLP to route users to the right help or self-service, reducing transfers and improving support efficiency.
Telstra introduced a secure PIN and biometric verification system in the My Telstra app, enabling users to complete high-risk transactions safely and seamlessly.